AIMER2U

Last updated 14 October 2026

Terms & Conditions

These terms apply when you use AIMER2U (aimer2u.com), place an order, make an account or join our member programme. By doing any of these you agree to them, and to our Privacy Policy. Please read them; if you do not agree, do not use the site.

1. Who we are

AIMER2U is run by Aimer Services & Industrial Supply, No. 7, Jalan Ian 4, Taman Industrial Angkasanuri, 75350 Durian Tunggal, Melaka. In these terms “we” and “us” mean Aimer Services & Industrial Supply, and “you” means the person using the site.

2. Your account

  • An account is under your mobile phone number. You can also sign in with your email address if you gave one.
  • Give your real name and details, and keep them up to date. One account per person.
  • Keep your password to yourself. You are responsible for what is done with your account, unless it was done by us or because of something we did wrong. Tell us at once if you think someone else has used it.
  • To help you, our staff can sign in to your account, for example to check an order or place one for you. They cannot withdraw your commission, change your password or bank details, apply for a rank, or spend your wallet or PV for you, and every time they do it is recorded.
  • You must be 18 or over to make an account or be a member, or have a parent’s or guardian’s permission.
  • We may suspend or close an account that breaks these terms, after telling you why where we can. You can ask us to close yours at any time.

3. Orders and prices

  • Prices are in Ringgit Malaysia (RM). What you pay is the total shown at checkout: the items, less any coupon, plus delivery.
  • Placing an order is an offer to buy. It is accepted when we confirm it and arrange payment with you. Until then we may turn it down, for example if an item has run out or its price was shown wrongly; if you had already paid, you get all of it back.
  • Some products are shown for information only and cannot be ordered online; ask us about them. Photos are a guide: packaging and colours can differ slightly from what is shown.
  • Coupons have their own conditions (dates, a least spend, one use per customer), shown when you use them. They cannot be exchanged for cash.
  • We also supply businesses. Larger or wholesale orders may be agreed with us separately, and what we agree then applies to that order.

4. Payment

Online payment is not available yet. After you place an order we contact you by WhatsApp to arrange payment, and send the order once it is paid. Nothing is charged when you place it. When online payment opens, the ways to pay will be shown at checkout.

Members can also pay with credit in their shopping wallet, in full or in part (see section 8). Staff signed in to your account cannot use it for you.

5. Delivery

  • We deliver within Malaysia. The delivery fee depends on whether the address is in West or East Malaysia (Sabah, Sarawak and Labuan), and orders over a set amount may be delivered free. The fee for your order is shown at checkout before you place it.
  • We send orders with a courier and give you the tracking number when it leaves us. Delivery times are the courier’s estimate, not a promise; we are not responsible for delays caused by the courier or by events outside our control.
  • Check the address before you order. If an order cannot be delivered because the address was wrong, a second delivery may be charged.
  • An order is yours, and its risk passes to you, once it is delivered to the address you gave.

6. Cancellations, returns and refunds

  • You can cancel an order until it is sent out: message us on WhatsApp. If you had paid, we refund you in full.
  • If an item arrives damaged, faulty, or is not what you ordered, tell us within 7 days of delivery, with photos and your order number. We will replace it or refund it, and pay for any return delivery.
  • Because many of our products are hygiene, food-contact and chemical goods, we cannot take back an item that has been opened or used, unless it was faulty. Other unopened items may be returned within 7 days if we agree first; you pay for sending them back.
  • Refunds go back the way you paid, or to your shopping wallet if you ask, usually within 14 days of our agreeing to them.
  • None of this affects your rights under the Consumer Protection Act 1999 and other Malaysian law.

7. PV and redeeming

  • Products show the PV (Point Value) they earn. PV is added to your account when the order is completed, and taken back if the order is cancelled or refunded.
  • You can spend PV on the items listed on the Redeem page, at the PV shown. Redeeming does not lower the PV your rank is measured by.
  • PV is a reward, not money. It has no cash value, cannot be sold, transferred to someone else or exchanged for cash, and ends if your account is closed.
  • We may change how much PV products earn or what can be redeemed, without affecting PV you have already earned.

8. Membership, commission and wallets

Everyone with an account is a member at the first rank. If you join with a member’s referral code, that member is your referrer.

  • Our ranks are Free Member, Agent, Manager, Senior Manager. Moving up a rank is by application, and we decide each application.
  • A rank may have a fee, shown before you pay it. A rank is measured by the PV of your own orders and your team’s, as explained under How PV works.
  • Commission is earned on the completed orders of the customers and members you refer, at the rates of your rank, and only as our programme rules set out. An order that is cancelled or refunded earns no commission, and commission already credited for it is taken back.
  • Commission goes into your commission wallet. You can ask to withdraw it to your own bank account, once it reaches the least amount shown in your account; we pay by bank transfer after checking the request. Give bank details in your own name.
  • Your shopping wallet holds credit that can only be spent in our shop. It cannot be withdrawn as cash. Where we share out a profit among some accounts, the share goes into the commission wallet, and how much and when is for us to decide.
  • What you earn depends on real purchases, not on signing people up. We do not promise any income, and no one is paid for recruiting alone. Do not tell others that they will earn a set amount.
  • We may change the programme’s rates, ranks and rules. Changes apply from when they are announced and do not take away commission already earned.
  • We may hold back or take back commission, PV or a rank gained by breaking these terms: for example through false accounts, buying in another person’s name, or orders that are returned.

9. Fair use

Do not misuse the site: no false accounts or orders, no trying to get into other people’s accounts or our systems, and no copying our content, photos or prices for another business without our permission.

10. Our responsibility to you

We take care to keep the site accurate and working, but it may sometimes be unavailable or contain mistakes, which we correct when we find them. As far as the law allows, we are not responsible for losses that were not foreseeable or that come from using a product other than as intended, and our responsibility for an order is limited to what you paid for it. Nothing here limits what the law does not allow us to limit.

11. Changes and governing law

We may update these terms. The date at the top shows when they last changed, and the terms in force when you place an order are the ones that apply to it. These terms are governed by the laws of Malaysia, and the courts of Malaysia decide any dispute.

12. Contact us

Aimer Services & Industrial Supply, No. 7, Jalan Ian 4, Taman Industrial Angkasanuri, 75350 Durian Tunggal, Melaka
aimermanager@gmail.comWhatsApp 018-909 4055